METHODS FOR ASSESSING THE EFFECTIVENESS OF DIGITAL SERVICES

Abstract

In all countries of the world community, the provision of digital government services in line with the requirements of the times, as well as the provision of high-quality, secure and user-friendly services to the population by expanding the scope of services, is emerging as one of the priority areas for increasing the efficiency of public administration. This, in a modern economy dominated by digital technologies, with the rapid introduction of solutions such as big data, artificial intelligence and IoT, further increases the urgency of conducting a deep analysis of the integration and diversification processes in the provision of digital government services, evaluating them through efficiency criteria and developing them based on strategic approaches. Therefore, the scientific development of organizational and economic mechanisms for diversifying services within the e-government system, assessing the effectiveness of their implementation, increasing the speed of data exchange through integrated platforms and creating user-centered interfaces is becoming one of the most important issues of scientific and academic interest today.